Terms and Conditions

1. Introduction

Welcome to First Response Nursing Services. By accessing and using our website, you agree to comply with the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Provided

We offer nursing services, caretaker services, pharmacy, physiotherapy, cupping therapy, acupuncture, pathology, ECG services, doctor consultations, and ambulance services. These services are available for bedridden patients, elderly care, post-operative care, and respiratory care. Additional facilities include ICU setup and medical equipment on a purchase or rental basis.

3. Service Booking

  • Users can book services directly from our website without creating an account.
  • Users must provide accurate and complete information during registration.
  • Bookings are subject to availability and confirmation.

4. Payment Terms

  • Payments for services can be made online.
  • Users agree to pay all applicable charges at the time of bookin
  • Any additional services requested may incur extra charges.

5. Cancellation & Refund Policy

  • Users can cancel services at any time.
  • Refunds are available upon service cancellation, subject to our evaluation.
  • Refund requests must be submitted via our official contact channels.

6. User Responsibilities

  • Users must provide correct and up-to-date medical history and illness details.
  • Misrepresentation of medical conditions may lead to service denial.
  • Users must ensure the safety of healthcare providers during home visits.

7. Service Areas

Our services are available in Mumbai, Hyderabad, Bangalore, and Pune.

8. Third-Party Involvement

  • We work with third-party healthcare providers who may collect necessary information such as completion certificates, passport-size photos, PAN card, Aadhar card, passport, bank details, and utility bills.
  • All third-party healthcare providers comply with applicable laws and privacy guidelines.

9. Legal Compliance

We adhere to safety and security regulations to protect both clients and healthcare providers. We comply with all applicable health data protection laws

10. Contact Information

For queries, complaints, or concerns, users can reach us via email or company contact number.

Privacy Policy

1. Introduction

First Response Nursing Services values your privacy. This policy outlines how we collect, use, and protect your personal and medical information.

2. Information We Collect

  • Personal Information: Legal documents, IP address, mobile number, alternate contact number
  • Medical Information: Patient history, illness details, family medical history

3. How We Use Your Information

  • To provide requested healthcare services.
  • To verify identity and medical history for appropriate care.
  • To provide requested healthcare services.

4. Data Sharing

We do not share client information with third parties, except with authorized healthcare providers when necessary for service delivery

5. Data Security

  • We implement appropriate security measures to protect user data.
  • Users should ensure the confidentiality of their own data when sharing information online.

6. Cookies & Tracking

  • Our website may use cookies to improve user experience.
  • Users can adjust cookie settings through their browser preferences.

7. User Rights

  • Users can request access to their data.
  • Users can request correction or deletion of their personal information, subject to legal and operational constraints.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes.

9. Contact Us

For privacy-related inquiries, users can contact us via email or company phone number.